Unlike the large online booking sites or large agencies which lack in-depth knowledge, we are a smaller agency with a wealth of experience accumulated from living in, working in and travelling Japan extensively over the last 30 plus years. We are considered the experts in Japan travel and well regarded by the Japan National Tourism Organization for selling only Japan.
We have contracts and relationships with a variety of accommodation, suppliers and organisations in Japan which help us create trips for a wide variety of clients.
Being smaller we are more approachable and our staff view their teams (general & ski) as their own personal businesses (we care more about them). We aim to make your holiday a success as we want you to love Japan as much as we do.
Unlike some agents, you can feel at ease as we are IATA accredited, financially sound, have a dedicated account for client’s funds and are audited annually.
We mainly do Tailor made and personalised holidays which means we can create to suit your tastes, budget and length of desired stay.
We are HUMAN BEINGS, so you have some person to contact if a hiccup may occur, such as weather problems, forgotten luggage or health issues. We feel it is important you can have someone to contact to try and help so you can put your mind at ease if something does come up, unlike the online sites which can be of zero help during these trying situations. It is easy to leave something behind in a hotel room etc.
If you choose to have a Private Guided Tour somewhere on the trip we only use licensed qualified guides who actually have the skill and knowledge to make your trip better, rather than making it worse.
Also if something comes up your guide will be in contact with us and they can mediate to smooth things (has been useful in the past with elderly clients and health issues).
When we work out a package there are no hidden costs or unwanted surprises. We explain clearly what is included in the package price and what is not included. If there are some costs which cannot or should not be included beforehand and/or should be paid in Japan we will inform you.
We offer a Japan emergency contact (again another HUMAN) for you just in case and you can also contact us directly before you depart or while in Japan if you have any queries or concerns.
We are happy for any feedback you have to offer after your trip as this helps us see how we have done, ensure we have met our own high standards and may help us to improve the service we offer.
If you wish to come and see us in person to feel at ease about who we are, you are more than welcome to make an appointment with us.